Terms of service

1. General Information
This website is operated by Papermoon24. Throughout the site, the terms “we,” “us,” and “our” refer to Papermoon24. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

2. Intellectual Property & Website Usage
All content on this website, including but not limited to text, images, graphics, logos, and designs, is the intellectual property of Papermoon24 and is protected under copyright and trademark laws. You may not:

Copy, distribute, modify, or reproduce any content from this site without our prior written consent.
Use our website or products for any illegal, fraudulent, or unauthorized activity.
Transmit any harmful code, such as viruses, malware, or spyware.

3. Orders, Payments & Pricing
3.1 Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or stock unavailability.
If we cancel your order after payment has been processed, you will receive a full refund.

3.2 Payment Methods
We accept the following payment methods:

Credit/Debit Cards: Visa, MasterCard, American Express
PayPal (You do not need a PayPal account to pay with a credit card.)

3.3 Pricing & Taxes

All prices are listed in EUR (€) unless otherwise stated.
Prices do not include import duties or local taxes, which may apply depending on your country.
We reserve the right to modify product pricing at any time without prior notice.

4. Shipping & Delivery
For full details, please refer to our Shipping Policy.

Orders are processed within 2–3 business days before being shipped.
Shipping times vary by region, with an estimated delivery of 5–7 business days for standard shipping and 2–3 business days for express shipping.
Once shipped, you will receive a tracking number via email.
If your order is delayed beyond the expected timeframe, please contact us.

5. Returns & Refunds
For full details, please refer to our Return Policy.

Items can be returned within 30 days of delivery if they are in unused condition and in original packaging.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Refunds are processed within 5–7 business days after receiving the returned item.

6. Product Descriptions & Availability
We strive to ensure that all product descriptions, images, and details are as accurate as possible. However, slight variations in colors or dimensions may occur due to screen settings and manufacturing tolerances.
If a product is out of stock after you place an order, we will notify you and offer an alternative product or a full refund.

7. Privacy & Data Protection
Your personal data is collected and processed in accordance with GDPR regulations.
We do not sell, rent, or share your personal information with third parties without your explicit consent.
For more details, please refer to our Privacy Policy.

8. Limitation of Liability
Papermoon24 is not responsible for any indirect damages, including loss of profits, data, or business opportunities resulting from the use of our website or products.
We do not guarantee that our website will be free from interruptions, technical errors, or security breaches.

9. Force Majeure
We are not liable for any delays or failures in performance due to events beyond our reasonable control, including but not limited to:

Natural disasters, extreme weather conditions
Strikes, labor disputes
Government actions, legal restrictions
Internet service disruptions, cyberattacks

10. Governing Law & Jurisdiction
These Terms of Service are governed by and interpreted in accordance with German law. Any disputes arising from these terms will be settled in the courts of Germany.

11. Changes to the Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

12. Contact Information
For any questions regarding these Terms of Service, you can contact us at:
📧 Email: bestellungen@papermoon-shop.de

papermoon International GmbH,
Rudolf-Diesel-Str. 4,
63322 Rödermark

Tel. +49 (0) 6103/ 999 22-0
Mail: bestellungen@papermoon-shop.de

Geschäftsführer: Heiko Friedrich
Handelsregister: Offenbach a. Main - HRB 124456
Ust.Id.: DE218861502
LUCID-Nr. (Registrierg. lt. VerpackG) DE5690396254180
Verantwortlich gemäß § 55 RStV: Heiko Friedrich

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie hier finden https://ec.europa.eu/consumers/odr/.

Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.